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Thank you for shopping with KEZIA BLISS. We truly appreciate your support and strive to provide high-quality, handcrafted products with care and intention.

All Sales Are Final

Due to the nature of our personal care and handmade products-including soaps, lotions, body washes, body sprays, and candles- we do not accep returns or exchanges. This is for the safety and hygine of all our customers.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with the following:

• Your order infor

• A description of the issue

• Clear photos of the item(s) and packaging

We will gladly offer a replacement or refund

in the event of a verified error or damage caused during shipping

Exceptions ( If Applicable)

We reserve the right to assess each case

individually and may make exceptions at our

discretion. However, we do not issue refunds

due to:

• Personal dislike of fragrance

• Allergic reactions (ingredients are listed clearly on all product pages and labels)

• Packages marked as "delivered" by the carrier but not received ( please contact your local usps or delivery carrier)

Shipping Issues

Once your package is in the hands of the carrier, we are not responsible for delays, losses or stolen packages. We recommend using a secure delivery address.

Need Help?

Email us at keziablissllc@gmail.com with any concerns, and we'll do our best to resolve the issue quickly and kindly.

All orders are processed within 3-5 business days for standard shipping and 2-3 business days

for priority shipping( excluding weekends and holidays).

During peak times, sales, or holidays, processing may take sightly longer.

Shipping cost are calculated at checkout.

Domestic Shipping Only

At this time, we only ship within the United States. We are working on expanding to international

shipping in the future!

Tracking Your Order

Once your order has shipped, a tracking number will be sent to you. Please allow 24-48 hours for the tracking information to update.

Lost Or Stolen Packages

We are not responsible for packages that are lost or marked as " delivered" by carrier but not received. Please contact the carrier directly to file a claim. If your package was damaged or severely delayed, contact us with your order info and photos so we can assist.

Warm Weather Shipping (for Body Butters, Lotions, and Candles)

During warmer months, some items like lotions and candles may soften or melt during transit. We recommend bringing package inside promptly upon delivery. This does not affect product quality.

Secure Packaging

We use secure packaging to ensure your items arrive safely

Questions?

If you have any concerns or questions about your order, email us at keziablissllc@gmail.com and we'll be happy to help.